Ofcom has imposed a financial penalty of £1.4 million on shell energy, payable to hm treasury within four weeks This penalty includes a 30% discount from the amount ofcom would otherwise have imposed as shell energy flagged the errors to the regulator and entered its settlement process. Ofcom has imposed a hefty fine on shell energy for breaching consumer protection rules with its phone and broadband service The uk regulator fined the telco £1.4 million for failing to properly inform scores of customers that their contract was coming to an end or that they could get a better deal on their phone or broadband service. A major uk broadband provider has been fined £1.4 million after breaching regulator’s rules and failing to inform 73,000 people that their contracts were ending Communications watchdog ofcom said that shell energy had committed a “serious breach of our consumer protection rules”.
Ofcom has fined shell energy £1.4m for breaching the regulator’s rules after failing to let close to 73,000 people know that their contracts were coming to an end.
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