If you need to use historical incidents from servicenow as similar ticket data, you need to map the data to an expected format and insert the data into opensearch. Retrieve information about servicenow incidents To add a new search action in the agent assist tab configuration, follow these steps Navigate to all > contextual search > table configuration Learn how to generate a kb article from multiple similar incidents using now assist Start by navigating to the service operations workspace and open an incident assigned to you.
Search for one or all matching incidents in servicenow. These three times coincide with entries in the exchange server logs showing you lost connection at those same times The vpn policy is to time out a connection if it hasn't been active in 30 minutes Please ensure the next time you lose connectivity you are still connected to the vpn I'm going to update this incident to resolved. Whats the best way to find and display similar incidents on the current incident
Purpose is to show similar incidents to help agentswork on current incident I have trained similarity model on the basis of 'short description' and 'description' fields for incident table. If a new incident is created and i wanted to find out if the similar incident is already resolved in the past and can get that incident details
OPEN
